1. Introduction
Vivé Macro is committed to protecting the privacy of its subscribers and website visitors. This Privacy Policy explains what information we collect, how we use it, and the choices available to you regarding your data. By using any Vivé Macro service, you consent to the practices described in this policy.
2. Information We Collect
Account Information
When you subscribe, we collect your name, email address, phone number, and payment details. Payment information is processed and stored securely by our third-party payment processor, Stripe. Vivé Macro does not store credit card numbers or full payment credentials on its own systems.
Usage Data
We may collect information about how you interact with our platform, including pages visited, features used, and access timestamps. This data is used to improve the service and ensure platform stability.
Research Desk Communications
Messages sent through the Institutional tier Research Desk are stored to facilitate ongoing dialogue and service quality. These communications are treated as confidential.
Brokerage Credentials
Vivé Macro does not collect, store, or have access to any subscriber's Interactive Brokers credentials or brokerage account information. The Execution tier facilitates navigation to the IBKR platform only. All authentication with IBKR occurs directly between the subscriber and Interactive Brokers.
3. How We Use Your Information
We use the information collected to deliver and manage your subscription, send weekly research reports and opportunity alerts, process payments through Stripe, respond to Research Desk enquiries for Institutional tier subscribers, improve platform functionality and user experience, and communicate service updates or changes to terms.
4. Data Sharing
Vivé Macro does not sell, rent, or trade subscriber information to third parties. We share data only with Stripe for payment processing, email delivery services for report distribution, and as required by applicable law or regulation. All third-party service providers are bound by their own privacy policies and data protection obligations.
5. Data Security
We implement reasonable technical and organisational measures to protect your data against unauthorised access, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and Vivé Macro cannot guarantee absolute security.
6. Data Retention
We retain subscriber data for as long as the subscription is active and for a reasonable period thereafter for business and legal purposes. You may request deletion of your data by contacting us at info@vivemacro.com. Certain data may be retained as required by law or for legitimate business purposes such as fraud prevention.
7. Your Rights
Subject to applicable law, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to or restrict certain processing activities, and receive your data in a portable format. To exercise any of these rights, please contact info@vivemacro.com. We will respond within a reasonable timeframe in accordance with applicable data protection requirements.
8. Cookies
The Vivé Macro website may use cookies or similar technologies to maintain session state and improve the browsing experience. You may disable cookies in your browser settings, though this may affect the functionality of certain platform features.
9. UAE Data Protection
Vivé Macro operates under the data protection laws of the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. We are committed to compliance with applicable data protection legislation in all jurisdictions where we operate.
10. Changes to This Policy
Vivé Macro may update this Privacy Policy from time to time. Changes will be communicated to subscribers via email or platform notification. Continued use of the service following any update constitutes acceptance of the revised policy.
11. Contact
For questions or requests regarding your privacy, please contact us at info@vivemacro.com.